Case Study

Weasley CS

Unified Customer Chat Platform

The Challenge

Customers reach out from LINE, Facebook Messenger, TikTok and more — but staff working from separate apps miss messages, reply late, or lose the conversation history when a customer switches channels.

The Solution

Weasley CS brings selected customer channels into a shared inbox so support teams can work from one conversation view rather than switching between channel-specific tools.

Key Features

Unified Customer Chat Platform

All channels, one inbox

LINE, Facebook Messenger, TikTok and more — read and reply from one screen.

Shared conversation queue

Incoming messages can be organized in one queue for team review and follow-up.

Built for teams

Multiple agents can work from the same inbox without stepping on each other.

Want one inbox for every customer channel?

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